How far in advance do I need to book?
We commonly recommend booking 4-5 days in advance.
Can I use my Private Health?
Yes! We accept all Private Health Funds.
How much do I get back from my Private Health?
It varies depending on your level of cover & who you are with. Generally, they cover between $20-50 per treatment. Some health funds do have a bonus package that can cover the whole treatment cost! We recommend calling your fund direct to find out exactly how much they will cover, this way you can also plan your treatments for the entire year!
What type of Massage do you specialise in?
Remedial/Relax Treatments are our speciality. We find using a combination of Remedial and Relax techniques achieve the greatest results for most of our clients. This doesn’t mean its light and fluffy, if you are more after FIRM FIRM FIRM, PAIN PAIN PAIN, then we also have the Therapist for you!
I’m pregnant, when can I have a Massage?
It is recommended that you undertake Massage Treatments after you enter your second trimester (12 weeks +).
I’m stressed, what treatment do I need?
We recommend the Ultimate package. It combines the relaxation and warming effects of the Vibrosaun paired with a 90 minute Remedial Massage to help relax the mind and body.
Do you accept DVA / Care Plans?
We are unable to do DVA / Care Plans. Specialised Modalities like Physiotherapy, Osteopathy and Exercise Physiology are currently entitled to complete these claims.
Who else do you work with?
As highly qualified and reputable Remedial Massage Therapists, Total Essence also draw upon a strong network of healthcare providers to further aid in managing your ongoing healthcare needs. This allows us to further enhance each treatment and achieve stronger, longer lasting results.
When should I arrive?
To ensure you receive the best possible service, please arrive on time for your appointment. It will help for you to start to unwind and get the most out of your treatment. Late arrival will limit your treatment time, as all treatments are completed as scheduled.
For new clients, we ask that you arrive 10 minutes prior to your initial treatment to fill in our client form.
Why is your Initial Consultation pricing different?
All initial consultations will incur an additional fee of $10.00 to our regular appointment fees. This visit will include a 25 minute Vibrosaun Session prior to your Remedial or Specialty Massage. Your Remedial Therapist will perform a short consultation also to best assess your needs as a new client to us.
What should I expect in my treatment?
Each Remedial Treatment will include:
- Therapist assessment
- Hands on treatment
- Stretching and at home care (if required)
- Therapist treatment recommendation
How often do you recommend I come?
Your Remedial Therapist will assess your individual needs and will provide you with personalised treatment guide to deal with your aches, pains & ailments.
Once your immediate ailment has been relieved, Total Essence recommends regular 4-6 weekly maintenance Remedial Treatments to maintain your health & wellbeing. Regular Remedial Massage treatments will help ease your stress, tension and minimise the likelihood of injuries occurring. Your Remedial Therapist will provide a maintenance program to suit you & the needs of your body.
What’s your cancellation policy?
We understand that sometimes you may need to change your appointments, please be mindful that everyone’s time is important and that you let us know of any changes as soon as possible.
Failure to show for your appointment will incur a 50% fee. If you need to cancel your appointment outside 6 BUSINESS hours there will be NO CHARGE.
When I give you my personal details, what will happen?
We pride ourselves on staying connected with our clients; from our newsletters, which allow you to stay up to date with the latest Total Essence news, along with our appointment and confirmations system, which reminds you of your appointment. Please keep all your details up to date so your Therapist is aware of all your needs and aliments. Under no circumstances, do we share your personal details with anyone.
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